Shipping
Where do you ship to?
We currently ship to the US, UK, Canada, Australia, and some European countries.
How long does shipping take?
Orders are processed within 3 business days, and delivery typically takes 6-14 business days depending on your location. You'll receive a tracking number by email once your order ships.
Do you offer tracking?
Yes. Once your order ships, you'll receive a tracking link by email so you can follow its progress.
Returns & Refunds
What's your return policy?
We accept returns within 30 of delivery, provided the item is unused and in its original packaging. See our full Refund Policy for details.
How do I start a return?
Email info@stezly.com with your order number and the reason for the return, and we'll guide you through the next steps.
When will I get my refund?
Once we receive and inspect your returned item, refunds are processed within 10 business days to your original payment method.
What if my item arrives damaged or defective?
Contact us within 30 days of delivery at info@stezly.com with photos of the issue, and we'll arrange a replacement or refund at no extra cost.
Payment
What payment methods do you accept?
We accept credit/debit cards, Apple & Google Pay, local payment methods. All processed securely through Shopify's checkout system.
Is my payment information secure?
Yes. All transactions are encrypted and processed through Shopify's secure checkout — we never store your payment details ourselves.
About Stezly
Is Stezly a real, registered business?
Yes. Stezly is operated by Stevo, registered with the Dutch Chamber of Commerce (KVK) under number 92079458 (VAT: NL004935463B19). You can read more on our About Us page.
How can I contact you?
Email us at info@stezly.com — we aim to respond within 24-48 hours. You can also visit our Contact page.
Where is Stezly based?
Stezly is based in the Netherlands.