Refund policy

Our promise: 30 days

If something about your order is not right, let us know within 30 days of delivery. No complicated conditions.

How a return works

Start by emailing info@stezly.com with your order number and a short explanation of the issue. A photo or two helps if the item arrived damaged, defective or wrong. We aim to respond within 24-48 hours on business days.

For most returns, sending the item back is not necessary. Return shipping from your country often costs more than the item itself, so once approved we typically issue a refund or send a replacement right away, whichever suits you better. On the occasions where we do need the item back, we will send you a return address and clear instructions.

What qualifies

  • The item arrived damaged, defective, or different from what was described
  • You received the wrong item or size
  • You changed your mind (see the cooling off section below for your statutory rights, or simply email us, we are reasonable about this within the 30 day window)

What does not qualify

  • Items marked final sale, and gift cards
  • Damage caused by normal wear and tear or misuse after delivery

When you get your money back

Once a return is approved, refunds go to your original payment method within 5 to 10 business days. Your bank may need a few extra days to actually show the funds.

About the original shipping cost

We do not refund original outbound shipping unless the item arrived damaged, defective or wrong through our own error.

Your EU or UK cooling off right

Consumers in the EU or UK can cancel an order within 14 days of delivery for any reason, no explanation required. Just email info@stezly.com within that window. As with the rest of this policy, we generally will not ask you to ship anything back first.

If a package cannot be delivered

If your package gets returned to our fulfillment partner because the address at checkout was incorrect or incomplete, we are not required to refund the original shipping cost, and reshipping may involve an extra fee.

Get in touch

For anything about a return, refund or order, email info@stezly.com. We reply within 24-48 hours on business days, Monday to Friday, 9am to 6pm (GMT+2).