Shipping policy

How orders are fulfilled

To offer a wide range of home and lifestyle products without the cost of a large local warehouse, Stezly works with fulfillment partners based mainly in Asia. This means delivery takes a bit longer than ordering from a same country retailer, and we would rather be upfront about that than surprise you later.

Processing time

Orders are checked and prepared for shipment within 1 to 3 business days after they are placed. The transit time below starts once this is complete.

Estimated delivery times after processing

United Kingdom: 8 to 14 business days

These are estimates rather than guarantees. Customs, local carrier delays, weather and busy periods can occasionally extend delivery, in rare cases up to 28 business days. Reach out to info@stezly.com if your order is taking longer than expected and we will look into it with you.

Tracking

You will receive an order confirmation email right after checkout, followed by a tracking email once your order ships, usually within the 1 to 3 day processing window. If you do not see these, check your spam or junk folder.

Taxes and import duties

All prices in our store are final prices. The amount you pay at checkout is the full amount: you will not be asked to pay customs duties, import VAT, GST or handling fees on delivery. If a carrier ever asks you for such a charge, email us at info@stezly.com before paying and we will cover it.

Shipping address accuracy

Please check your address carefully at checkout, we ship exactly to what is entered. If you spot a mistake, email us within 12 hours of ordering and we will try to correct it before it ships. Once an order has shipped we are unable to change the address, and we are not responsible for delays or non-delivery caused by an incorrect or incomplete address.

Questions

Email info@stezly.com any time, we reply within 24-48 hours, Monday to Friday, 9am to 6pm (GMT+2).